Patient Concierge
Performs various clerical duties for office manager, clinical services manager, or physicians including answering telephones, taking messages, scheduling appointments, copying, and creating/filing charts.
Company Description
We are dedicated to improving our valued patients’ quality of life through compassionate patient management and preventative care. We want to refine the way healthcare is administered by keeping patients healthy rather than treating symptoms. Through collaboration, open communication, and a shared sense of purpose, teams become empowered to innovate, problem-solve, and achieve remarkable patient satisfaction. Our culture fosters an environment where everyone is valued, promoting a sense of belonging.
Position Description
Performs various clerical duties for office manager, clinical services manager, or physicians including answering telephones, taking messages, scheduling appointments, copying, and creating/filing charts.
Candidate Responsibilities
- Answer and screens telephone calls in a courteous manner, and record messages for physician and other personnel.
- Schedule patient appointments and procedures according to established policies and procedures.
- Obtain accurate information from patients and ensure all registration forms are complete.
- Collect patient and insurance payments and reconcile charges on a daily basis.
- Process insurance and disability claims in an accurate and timely manner.
- Prepare insurance forms and associated correspondence.
- Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
- Follow up with insurance companies to ensure that claims are paid timely and accurately.
- File records in appropriate sections of patient charts and keeps patient charts in proper order.
- Prepare patient charts in advance and file patient charts when complete.
- Assist in handling medical record requests to appropriate consented parties.
- Maintain files and records in a confidential manner.
- Maintain patient confidentiality.
- Perform other related duties as directed or assigned.
Candidate Qualifications
- High school diploma or GED.
- Minimum of two years of administrative assistant experience in a medical office.
- Medical billing experience.
Benefits & perks we offer
We offer health insurance, a 401k plan, and paid time. With health insurance coverage, employees can access essential medical services without worrying about the burden of healthcare costs. The 401k plan ensures long-term financial stability by enabling employees to save for retirement, while paid time off allows for much-needed rest and relaxation, fostering a healthy work-life balance. Together, these benefits contribute to overall well-being, job satisfaction, and employee retention.
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program